Frequently Asked Questions
Everything you need to know about SUPCASE products, shipping, and warranty policies.
How do I know which case model fits my device?
You can find your specific model number in your device settings under 'About Phone' or 'About Tablet'. We also provide a detailed compatibility guide on each product page to ensure a perfect fit for your iPhone, Samsung, or MacBook.
Are SUPCASE products covered by a warranty?
Yes, all SUPCASE products come with a one-year limited warranty that covers manufacturing defects. If your case fails under normal use, please contact our support team with your order number for a replacement.
What is the 'Military Grade' drop protection standard?
Our Unicorn Beetle Pro series is tested to MIL-STD-810G standards, meaning it has survived 26 drops from a height of 48 inches. This ensures maximum shock absorption and durability for your electronics.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 5 business days. We also offer expedited shipping options at checkout if you need your protection sooner. Orders are usually processed within 24 hours.
What is your return policy for unwanted items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Do your cases support wireless charging?
Most of our cases are designed to be thin enough to support Qi-standard wireless charging. However, some heavy-duty models with built-in kickstands may require proper alignment or removal for optimal charging speeds.